Question 1

What is your Shipping Policy

Accepted Answer

We offer free shipping on all orders within the UK.At the moment, we only ship domestically - but we're working on it!For full details, check out our Shipping Policy.

Question 2

How long will it take for my order to arrive?

Accepted Answer

Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 2-3 business days and shipped immediately after. Standard shipping usually takes 2-5 business days.

Question 3

How to track my order?

Accepted Answer

After your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to monitor your order's progress either on the carrier's website or directly on our website. Simply click on the "Chat with us" icon at the bottom of your screen, navigate to the "Track" section, and enter your tracking number.

Question 4

How long does order processing take?

Accepted Answer

Orders are usually processed within 2–3 business days before being shipped.

Question 5

Do you offer free shipping?

Accepted Answer

Yes. All orders include free shipping within the UK.

Question 6

Do you ship internationally?

Accepted Answer

No, we are a company based in the UK and currently only serve the UK market.

Question 7

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Send us an email at contact@cottonblendstudio.com as soon as possible to discuss next steps.

Question 8

Can I change or cancel my order?

Accepted Answer

To request changes or cancel your order, please email us at contact@cottonblendstudio.com with your order number and the desired adjustments as soon as possible. Since many of our products are personalised, limited-batch, or digital, we may not be able to accommodate changes after the order is processed. Please note that once an order is in production, changes or cancellations cannot be guaranteed.

Question 9

Do you offer gift wrapping or gift messages?

Accepted Answer

We currently do not offer gift wrapping or gift messages, but we are working on providing this service in the future.

Question 10

Why do some products ship differently?

Accepted Answer

Olive Circle offers three different types of products, each delivered differently:The Expression Collection (Apparel)Printed on demand and shipped directly from our production partners.The Ritual Paths (Boxes & Ritual Kits)Carefully assembled and shipped directly by us.Card ReadingsDelivered digitally by email after the reading is prepared.

Question 11

What is your refund policy?

Accepted Answer

At Olive Circle, our refund policy depends on the type of product:Apparel (The Expression Collection) - Unworn items in original condition could be refunded within 14 days, please read our refund policy for further details. Exchanges or replacements are not available. Shipping costs are non-refundable.Ritual Boxes & Gift Sets (The Ritual Paths) - Only unopened and unused boxes can be returned for a refund within 14 days. Gift wrapping or gifts included are non-refundable. Return shipping is the customer’s responsibility for change-of-mind returns. Damaged or incorrect items are fully refundable if reported within 14 days, please read our refund policy for further details.Card Readings - Digital and personalised, these services are non-refundable once preparation has begun. A one-hour grace period applies for cancellations due to a change of mind. Refunds are not issued for dissatisfaction or disagreement with the reading.For any issues, please contact us at contact@cottonblendstudio.com within the specified timeframes with photo or video proof where applicable.For more details please refer to our Refund Policy.

Question 12

How do I request a refund?

Accepted Answer

Please contact us at contact@cottonblendstudio.com with a clear photo or video showing the issue. We will notify you once we’ve received and inspected your proof and let you know if the refund is approved.

Question 13

How long does it take to receive a refund?

Accepted Answer

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your refund, please contact us at contact@cottonblendstudio.com.

Question 14

What should I do if my item is damaged or defective?

Accepted Answer

Please inspect your order upon reception and contact us immediately at contact@cottonblendstudio.com if the item is defective, damaged, or if you receive the wrong item. Provide your order number, a brief description of the issue, and clear photo or video evidence showing the issue to request a refund. Without visual proof, we may refuse the refund request.

Question 15

Can I return or exchange an item if I ordered the wrong size, colour, or changed my mind?

Accepted Answer

Since products are printed only once ordered, returns and exchanges are not supported for these reasons. Items sent back to us without first contacting us will not be accepted.If you have any problem with your order please contact us at contact@cottonblendstudio.com.

Question 16

What items are non-returnable?

Accepted Answer

Certain types of items cannot be returned, such as:Personalised or custom productsDigital services (including card readings once begun)Perishable goods (e.g., tea or plant-based items)Personal care productsHazardous materialsGift wrapping or giftsSale itemsGift cardsWe also do not accept returns on sale items or gift cards. If you have questions or concerns about your specific item, please get in touch.

Question 17

Can I return an item if I change my mind?

Accepted Answer

Returns due to change of mind, personal preference, or ordering by mistake are eligible only for unused apparel or unopened ritual boxes, and must meet specific conditions:The product is unused and in its original packaging.Apparel must be unworn.Ritual boxes must remain unopened.Requests must be submitted within 14 days of delivery.Please note:Gift wrapping and gift items are not refundable.Shipping costs are non-refundable, and you will receive a refund for the product cost only.

Question 18

Are apparel returns allowed?

Accepted Answer

Yes, unworn apparel in original condition can be returned within 14 days. Exchanges or replacements are not available. Refunds exclude shipping costs. Please review sizing carefully before ordering.

Question 19

Are ritual boxes refundable?

Accepted Answer

Returns are accepted only if the box is unopened and unused. Any gift wrapping or included gifts are non-refundable. Return shipping is the customer’s responsibility for change-of-mind returns. Damaged or incorrect boxes can be refunded or replaced at no additional cost if you provide proof within 14 days.

Question 20

Can I return gift-wrapped items or boxes received as a gift?

Accepted Answer

No, gift wrapping and gifts are non-refundable, even if the box is unopened. Refunds only apply to the product itself where eligible.

Question 21

Can I return card readings?

Accepted Answer

No, card readings are digital and personalised, and refunds are not available once preparation has begun. A one-hour grace period is provided from the time of purchase to cancel due to a change of mind. Refunds are never issued for dissatisfaction, disagreement, or lack of resonance.

Question 22

How long do I have to report an issue or request a return?

Accepted Answer

You must contact us within 14 days of receiving your order to report damaged, defective, or incorrect items, or to request eligible returns.

Question 23

Who pays for return shipping?

Accepted Answer

For change-of-mind returns, the customer is responsible for return shipping. For damaged, defective, or incorrect items, Olive Circle will cover the shipping or provide a replacement.

Question 24

Will I be refunded for shipping costs?

Accepted Answer

No, original shipping costs are non-refundable. Refunds only cover the price of the returned product.

Question 25

What if I send an item back without contacting you first?

Accepted Answer

Items returned without prior authorisation will not be accepted, so please contact us before sending anything.

Question 26

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods including credit/debit cards, and other secure online payment options.

Question 27

What does YouPay do?

Accepted Answer

YouPay is a gifting platform that lets you share what you want with other people for payment in real-time. YouPay gift data is fully encrypted. Customer data is never shared with other customers. All payments are processed by highly secure payment gateways. To explore how this works, click on this link!

Question 28

Can I reserve or pre-order items from your limited edition collections?

Accepted Answer

We do not offer reservations or pre-orders for our limited edition collections. To secure your favorite pieces, we encourage you to make your purchase promptly as they are available on a first-come, first-served basis.

Question 29

How do I know if a product is part of a limited edition collection?

Accepted Answer

Each product is limited to 100 units. Keep an eye out for details specifying the number of pieces available to grasp the exclusivity of each item. Our collections end once all items are sold out, and occasionally, new products may be added to existing collections.

Question 30

Do you restock items that have sold out?

Accepted Answer

Once an item sells out, it typically does not return. We prioritise the exclusivity of our designs to maintain their uniqueness and value to our customers.

Question 31

How do I care for my Olive Circle apparel?

Accepted Answer

We suggest machine washing your t-shirts and hoodies in cold water with similar colours and tumble drying on low heat. Avoid using bleach or fabric softeners to maintain the quality of the fabric and print. For specific care instructions, please refer to the product page of each item.

Question 32

What is the "Pure" clothing line?

Accepted Answer

Our "Pure" clothing line features apparel made from organic materials for a greener wardrobe. These items are perfect for those looking to make environmentally friendly fashion choices.

Question 33

Do you offer bulk orders or custom designs for groups or events?

Accepted Answer

Yes, we can accommodate bulk orders and custom designs for groups or events. Please contact us at contact@cottonblendstudio.com with your requirements and we will be happy to assist you.

Question 34

What makes your designs unique?

Accepted Answer

Each design at CottonBlend Studio is inspired by the whimsical adventures of Sir Baa-a-Lot and his friends. This inspiration ensures that every piece you own is a unique and wearable work of art, reflecting our commitment to originality and storytelling.

Question 35

Are your products environmentally friendly?

Accepted Answer

We are committed to sustainability in our production processes, including sourcing materials responsibly and minimising waste. While our focus is on creating unique and limited-edition pieces, we also strive to uphold eco-friendly practices.

Question 36

How can I stay updated on new releases and collections?

Accepted Answer

To stay informed about our latest releases and limited-edition collections, we recommend following us on social media and subscribing to our newsletter. This way, you'll be among the first to know about new arrivals and exclusive offers.

Question 37

What materials are used in your apparel?

Accepted Answer

Our apparel is made from high-quality, soft, and comfortable fabrics. We prioritise sustainable and durable materials whenever possible, so you can enjoy your pieces for years to come.

Question 38

How do I choose the right size?

Accepted Answer

We recommend checking our size guide before ordering. Each item is made to order, so selecting the correct size ensures the best fit and comfort.

Question 39

Are the prints durable after washing?

Accepted Answer

Yes! Our prints are designed to last with proper care. We suggest gentle washing inside out and avoiding harsh chemicals to preserve colours and detail.

Question 40

How is my order produced and shipped?

Accepted Answer

All apparel items are printed on demand and shipped directly by our production partners. Production and delivery times vary depending on your location.

Question 41

Can I customise or personalise my apparel?

Accepted Answer

At this time, the Expression Collection is not personalised beyond our carefully designed prints. Each item is crafted with intention to reflect Olive Circle’s philosophy.

Question 42

Do you offer sustainable or eco-friendly options?

Accepted Answer

We aim to source materials thoughtfully and work with production partners who share our values of sustainability and quality.

Question 43

What is included in a ritual box?

Accepted Answer

Each box is a carefully curated experience, designed to support reflection, alignment, and ritual practice. The exact items are revealed inside, so you can fully engage with the ritual when you open it.

Question 44

How do I use the items in my ritual box?

Accepted Answer

A detailed guide is included in every box, explaining how to use each element to create a meaningful and transformative experience.

Question 45

Are the products inside natural or sustainably sourced?

Accepted Answer

Yes. We thoughtfully select natural and high-quality materials wherever possible, including herbs, crystals, and other ritual tools.

Question 46

Can the boxes be gifted to someone else?

Accepted Answer

Absolutely! Boxes make meaningful gifts. Please note that gift wrapping is non-refundable and included gifts cannot be returned.

Question 47

Are the boxes suitable for beginners?

Accepted Answer

Yes. Each box is designed to be approachable for all experience levels, with guidance included to help you connect with the ritual.

Question 48

Are there any allergens or precautions I should know about?

Accepted Answer

Some boxes contain herbal or consumable elements. Always read the guide inside for usage instructions and precautions.

Question 49

Can I combine multiple boxes for a ritual experience?

Accepted Answer

While each box is designed as a complete experience on its own, you may explore combining elements carefully, following the included guidance for best results.

Question 50

How does a card reading work?

Accepted Answer

Card readings are personalised digital consultations prepared by a professional reader. They provide insight, reflection, and guidance rather than predicting the future.

Question 51

How long does it take to receive my reading?

Accepted Answer

Readings are delivered by email, typically within a few days after your order is placed. You will receive confirmation once the reading is complete.

Question 52

Can I ask specific questions in my reading?

Accepted Answer

Yes. You can submit a question or area of focus when placing your order to guide the reading.

Question 53

Are readings personalised?

Accepted Answer

Absolutely. Each reading is crafted specifically for you, based on your question and the unique energies of the cards drawn.

Question 54

How should I interpret the guidance in my reading?

Accepted Answer

Readings are meant as reflective tools. Use them as a way to observe patterns, explore possibilities, and connect with your inner guidance.

Question 55

Can I request a follow-up or clarification?

Accepted Answer

Follow-ups are not included as part of the reading service, but you may place a new order for another reading if needed.

Question 56

Is my reading private and confidential?

Accepted Answer

Yes. All readings are delivered securely via email and treated with the utmost respect for your privacy.

Question 57

Can I gift a card reading to someone else?

Accepted Answer

Yes, readings can be purchased as gifts. Please note that once the reading preparation begins, it cannot be refunded or cancelled.

Question 58

How do I join the Olive Circle community?

Accepted Answer

You’ll receive an access code via email after purchasing a box or a card reading. Enter this code to join the community and start connecting with other members.

Question 59

Is there a cost to participate in the community?

Accepted Answer

No - access to the Olive Circle community is included with your purchase of a box or card reading.

Question 60

Who can join - is it open to everyone?

Accepted Answer

The community is reserved for people who have purchased an Olive Circle box or card reading. This ensures a shared space where everyone has experienced our offerings firsthand.

Question 61

Can I share my ritual box results or experiences?

Accepted Answer

Absolutely. The community is a safe, harmonious space to share insights, experiences, or reflections from your boxes or readings.

Question 62

Are there rules about posting images or content?

Accepted Answer

Yes. Please share respectfully and considerately. All content should be aligned with the supportive and reflective nature of our community. Offensive or inappropriate posts may be removed by moderators.

Question 63

Can I ask questions about card readings in the community?

Accepted Answer

You can discuss your experiences and insights, but the community is not a place for live card readings or professional tarot consultations. It’s a shared space for reflection and discussion only.

Question 64

How do I respect other members’ privacy?

Accepted Answer

Please avoid sharing personal information about yourself or others. Keep discussions thoughtful and confidential, and respect the experiences and opinions of fellow members.

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