Refund policy
INTRODUCTION
At Olive Circle, we create thoughtfully designed products and experiences intended to support reflection, personal growth, and meaningful moments of pause.
Because we offer different types of products and services, return and cancellation conditions vary depending on the type of product purchased.
Our offerings fall into three categories:
Apparel - The Expression Collection
Printed on demand and shipped directly by our production partners.
Ritual Boxes & Gift Sets - The Ritual Paths
Carefully assembled and shipped by us in small batches.
Card Readings
Digital, personalised consultations delivered by email.
The sections below explain what to do if there is an issue with your order and when refunds or returns may be available.
If you have any questions, please contact us at: contact@cottonblendstudio.com
IF YOUR ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT
Please inspect your order as soon as it arrives.
If an item is damaged, defective, or incorrect, please contact us within 14 days of delivery.
To report an issue, email support@olivecircle.co.uk, and include:
• Your order number
• A brief description of the issue
• Clear photo or video evidence showing the problem
Requests submitted without visual proof may not be eligible for a refund.
Once we review your request, we will confirm whether the order qualifies for a refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks or payment providers may require additional time to process the refund.
RETURNS DUE TO CHANGE OF MIND
Customers may request to return eligible physical products within 14 days of delivery, in accordance with UK consumer law.
Return eligibility depends on the type of product purchased and the conditions outlined in the sections below.
If a return is requested due to change of mind, ordering by mistake, incorrect size/type selection, or personal preference, the following conditions apply:
• The customer is responsible for the cost of return shipping.
• Original shipping costs are non-refundable.
Refunds cover the cost of the returned item. Delivery charges are non-refundable.
Returned items must be:
• unused
• unworn (for apparel)
• unopened (for ritual boxes)
• in their original packaging
Items sent back without contacting us first will not be accepted.
Please note:
• Apparel items may be returned if they are unworn and in their original condition.
• Ritual Boxes may only be returned if they remain unopened and unused.
• Card readings and digital services are non-refundable once preparation has begun.
• Gift wrapping and gift items are non-refundable.
RITUAL BOXES & GIFT SETS - THE RITUAL PATHS
Ritual Boxes and gift sets are curated experiences assembled in small batches and may include delicate or consumable items.
Returns due to change of mind are only accepted if the box remains unopened.
To be eligible for return:
• The request must be submitted within 14 days of delivery
• The box must be unopened
• All items must remain unused
• The product must be returned in its original packaging
If these conditions are met, the customer is responsible for the return shipping cost.
Once a ritual box has been opened, it is considered used and cannot be returned.
Please note that gift wrapping and gift items included within ritual boxes are non-refundable.
If your ritual box arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photo proof and we will review your request for a refund.
APPAREL - THE EXPRESSION COLLECTION
Apparel items from The Expression Collection are printed on demand specifically for each order and shipped directly by our production partners.
Because these products are made to order, returns, exchanges, or replacements are not available for:
• incorrect size selection
• incorrect colour selection
• change of mind
We recommend reviewing the size guide carefully before placing your order, as each item is produced specifically for you.
If your apparel item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include clear photo evidence.
If the issue is confirmed, a refund will be issued to your original payment method.
CARD READING SERVICES
Card readings offered by Olive Circle are personalised digital consultations prepared upon request.
Once your order is placed, it is transmitted to a professional reader and preparation begins.
Under the Consumer Contracts Regulations 2013, by purchasing a reading you acknowledge that the service may begin during the 14-day cancellation period and that once preparation of the service has started, the statutory cancellation right is lost.
A one-hour grace period is provided from the time of purchase to request cancellation due to a change of mind.
Cancellation requests must be submitted in writing to support@olivecircle.co.uk
After this period, or once preparation has begun, cancellations and refunds cannot be granted.
Because card readings are subjective and interpretative consultations, refunds are not available due to:
• disagreement with the reading
• lack of resonance with the interpretation
• dissatisfaction with the outcome
By placing an order for a card reading, you confirm that you understand and agree to these conditions.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• personalised or custom products
• digital services (including card readings once preparation has begun)
• perishable goods such as tea or plant-based items
• personal care products
• hazardous materials
• gift wrapping and gift items
• sale items
• gift cards
CONTACT
If you have any questions regarding your order or this policy, please contact us at: support@olivecircle.co.uk